Junk Vans

To: Marcus Kingo

From: Aya Gabr

Date: 6/27/16

Subject: Junk Van Expansion

Marcus,

Sorry I couldn’t be at the meeting. I did look over what the consultants presented, and feel they have put together a conclusive case.

Before making my decision, I analyzed all 5 options for our organization to look into. Since our IT system within the organization can’t support our current business needs we will have to be willing to spend money, and make cuts as well. Looking through our previous sales, I have noticed we had a decrease in calls due to our unsatisfied customers we received online. We will have to make a decision soon this way we don’t lose any customers and gain more for the future.

I would suggest going forward with the Platform service. Although this may be costlier compared to the others, it has all the features we will and could use for the future. We don’t have much time to choose one and waste time deciding if it will be compatible with our system, rather we should get a service system that we already know will be compatible with our system.

Another positive thing would be getting rid of the centralized office. Due to the new system there, we would be able to access the database remotely. We will no longer have to email back and forth between the data clerk and operator. Maybe even other solution would be to get rid of the data clerk, since he will serve no purpose. We would be able to reduce the amount of emails but limiting our emails with this new service.

By implementing Platforms as a service we would be able to reduce human error, be able to get support when needed right away, be able to customize this service for future growth. Most importantly satisfy our customers but not having to delay in emails so we can have our repeat customers.

Thank you for your time.